Operations

• Collaborate closely with Global Account Managers (GAMs) and Group Account Support Managers to codevelop and implement process, focused account plans that reflect customer needs and strategic goals.
• Support the deployment of standardized account planning processes and ensure alignment with global account strategies.
• Work closely with GAMs and associated functions, to realize existing process challenges, and define an efficient flow, that drives the effectiveness of account plans and enables deploying timely collaborated actions.
• Contribute to the development and refinement of global marketing and sales functional workflows, ensuring consistency and scalability across regions.
• Collaborate with sales support team, define, implement and manage process for best practices capturing and sharing.
• Assist in consolidating inputs from Business Units and global accounts to support sales acceleration tracker forecasting and pipeline visibility.
• Work closely with Marketing, Segments, and Sales Operations to align on various process requirements, design and implement process that drives and enables targeted initiatives.
• Evaluate, design and establish processes for creation and expansion of player maps to understand customer decision-making environments and drive engagement strategies.
• Support the rollout and adoption of sales tools and technologies that enhance account plan execution and pipeline management, by working closely with technology/ tools/IS team, from input collection, design, testing, implementation and post go live maintenance, across life cycle management of tool.
• Maintain documentation and governance frameworks for sales process adherence, including SOPs and process maps.

Sales Operations Process Manager

Channel Operations Manager

Operations – Automation Specialist

Team Leader – Sales, Banking Operations

Administrative and Operations Specialist