Customer Support

• Provide strategic, operational, and analytical support to Global Account Support Managers and the Sales Process Manager.
• Govern opportunity lifecycle through structured tracking, documentation, and follow-up actions.
• Coordinate with GAMs, BUs, and service providers to ensure timely delivery and value realization.
• Support the execution of Account Planning Workshops, including logistics, documentation, and post-work-shop follow-up.
• Contribute to the development of account plans by working closely with market intelligence, segment, and reference cases development in coordination with associated functions, consultants and business.
• Assist in building and maintaining player maps to understand customer decision-making environments.
• Support the deployment and monitoring of standardized sales processes and workflows.
• Assist in tracking performance metrics and preparing dashboards and reports for management review.
• Ensure adherence to governance frameworks and process documentation standards.
• Coordinate and support training programs for BU teams on tools, processes, and account strategies.

Senior Sales Support Specialist

Support Specialist

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