Account Executive

• Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance)
• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services.
• Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and road-map and how they influence customer activities.
• Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight.
• Working closely with Implementation Services to facilitate transitions following initial or re-implementations.
• Monitoring and facilitating the customer’s adoption of our services and time to revenue.
• Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references.
• Keeping customers informed of process and procedural changes.
• Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile
• Continually take the pulse of customer’s business via analytics, KPI and customer meetings.
• Ensure customer is taking advantage of all materials, training, user groups, and communications available to them.
• Understand the competitor foothold within customer, if any.
• Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty.
• Operates within a globally, matrix environment.
• Act as a mentor to Key Account Manager and Sr. Key Account Managers.

Account Director

Enterprise Account Director, Services – East/Midwest

Enterprise Account Director, Services – West/Midwest

Account Executive, CRE

Account Executive

Account Executive, Strategic Clients