Compliance

• Monitor the complaint handling processes, and if needed, assist team members with complaint handling process.
• Monitors team member collection and customer service calls and reports violations to leadership.
• Facilitate internal and external audits, which may include providing supporting documentation and assistance with audit inquiries.
• Report non-conformities discovered during internal monitoring and/or external audits to leadership.
• Collect and analyze system data for key performance indicators and trend analysis reports.
• Research applicable regulations and how they impact current/future processes and present findings to leadership.
• Draft / Revise department policies, procedures and consumer communications utilized by HOA A/R, Loan Servicing and Collections department.
• Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material.
• Assist with training and testing of employee's knowledge of regulations, policies and procedures.
• Assist with collection and loan servicing licensing efforts – including submission of initial applications and completion of renewals.
• Perform other duties as assigned by leadership.
• Team member may be asked to go to the office occasionally (approx. 1-2 times a month)

Compliance Specialist

Senior Export Compliance Officer

Senior Analyst – Regulatory Oversight

Summer Internship Program – Supervision & Regulation, Technology Risk

Senior Compliance Lead