ServiceNow Product Manager
Hillenbrand
full-time
Posted on:
Location Type: Hybrid
Location: Coimbatore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPIoTITSMJavaScriptServiceNowSOAP
About the role
- Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale.
- Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency.
- Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions.
- Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence.
- Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction.
- Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation.
- Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security.
- Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide.
- Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence.
- Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites.
Requirements
- Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments.
- Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions.
- Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools.
- Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules.
- Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts.
- Experience working in a global, multi-site manufacturing organization.
- Excellent stakeholder management, communication, and leadership skills.
- ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.
- Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Proven track record of working effectively with remote teams across different regions.
- Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems.
- Knowledge of product management methodologies and tools.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowJavaScriptHTMLCSSREST APIsSOAP APIsServiceNow StudioFlow DesignerIntegrationHubscripting
Soft skills
stakeholder managementcommunicationleadershipability to manage multiple prioritiesworking effectively with remote teams
Certifications
Certified Application DeveloperCertified Implementation Specialist