Technical Program Manager

• Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment.
• Define and maintain realistic project plans (20–25 weeks), milestones, dependencies, and risk registers.
• Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned.
• Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs).
• Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics.
• Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns.
• Validate data elements required for billing, fraud detection, and Protect workflows.
• Identify technical blockers early, escalate appropriately, and drive resolution across teams.
• Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership.
• Present clear, concise updates to both technical and non-technical audiences internally and externally.
• Build strong partnerships through persistence, clarity, and a bias toward action.
• Improve delivery practices, templates, and tooling for repeatability across future carrier integrations.
• Identify gaps in process, communication, or documentation and proactively address them.

Technical Program Manager

Lead Technical Program Manager

Delivery Manager – Technical Programme Manager

Technical Program Manager

Technical Program Manager, Customer-Facing AI-Driven Execution