Operations

• Collaborate with Leaders and Define Metrics, Frameworks & Targets : Support the definitions, measurement methodologies, and performance targets for TTP, churn, and NPS in partnership with Data and Product Analytics.Build and maintain the source-of-truth dashboards, cohort views, and experimentation guardrails that guide decision-making.
• Drive Cross-Functional Programs : Lead cross-functional initiatives across Product, Engineering, CS, Support, Marketing, and RevOps to improve activation, retention, and sentiment.Translate company priorities into structured programs with clear owners, timelines, and measurable outcomes.
• Global Collaboration with Product & Platform Leaders : Collaborate with Product leadership, offering data-backed recommendations on platform and core product investments.Support product teams in prioritisation, opportunity sizing, experiment design, and defining success metrics.
• Insights, Research & Competitive Intelligence : Develop a deep understanding of customer journeys, use cases, and JTBD (Job to be done) for agencies and SMBs.Conduct root-cause analysis on churn and NPS drivers by synthesising qualitative feedback and quantitative usage data.
• Planning & Governance : Contribute to quarterly and annual planning for TTP, Churn, and NPS programs aligned to company OKRs. Establish and run operational cadences (reviews, stand-ups, post-mortems) to maintain alignment and accountability & Present progress

Associate Director – Product Strategy, Operations

Operations Assistant – Property Management

Senior Analyst – Trust & Safety Operations

Preservation Coordinator, AFS Operations

Head of Payment Operations – India