Solutions Delivery Team Manager
Highland
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $145,000 per year
Job Level
SeniorLead
About the role
- Spend about 70% of your time on delivery and implementation / 30% on sales and marketing
- Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
- Develop Inovus’ team of monday.com Consultants and Project Managers to cultivate and maintain a high level of both consultative and technical skills
- Scope and estimate new projects; write up Statements of Work; propose staffing.
- Monitor project budgets and manage invoicing, with Project Managers
- Identify and pursue opportunities to expand within our current portfolio of monday.com clients
- Lead initiatives to bring to market new solutions/ products on top of the monday.com platform
- Resolve issues that are escalated to you in a timely manner; remove blockers
- Attend monday.com functions to represent Inovus (e.g. conferences and webinars)
- Initiate and maintain connections with monday.com Customer Success, Channel Partner, Product, and other team members
- Stay current on monday.com platform capabilities, including certifications
- Regularly review internal delivery processes and recommend improvements
Requirements
- Ten (10) or more years professional experience
- Five (5) or more years managing software teams and projects in an Agile environment (scrum, scrum-ban, kanban, etc.)
- Five (5) or more years of experience as a SaaS implementation partner, navigating the triangle of platform provider, client, and consultant
- Experience bringing a solution to market, on top of a SaaS platform
- Previous client facing roles with responsibility for scope and budget
- Experience forming lasting relationships of trust with team members and clients
- Strong service mentality focused on client satisfaction
- Highly effective communicator with exceptional organizational skills.
Benefits
- Attendance is expected one day per week at our Loop office
- We are not able to offer relocation assistance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementAgilescrumscrum-bankanbanSaaS implementationbudget managementscope estimationdelivery processessolution development
Soft skills
client satisfactioncommunicationorganizational skillsrelationship buildingservice mentalityleadershipproblem solvingconsultative skillsteam developmentinitiative
Certifications
monday.com certifications