Data Analyst

• Data analysis – Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights.
• Understand Customer Care's business processes, identify root causes to business problems using data, and make recommendations.
• Data visualization – Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards
• Project support – Support CS initiatives through the lifecycle of ideation, opportunity sizing, strategy and measurement definition, and reporting / impact assessment.
• Provide analytics team perspective in the setup of A/B tests and subsequent reporting of test results (pre and post-optimization analyses).
• Digital SME – Act as a subject matter expert on best-in-class digital analytics and optimization.
• Client customer insights by profiling across a variety of attributes and creating / optimizing actionable segments.
• Implement a digital analytics roadmap developing processes around analytics collection, quality, governance, and standardization across Customer Care's digital properties.
• Data Integration – Support onboarding and configuration of analytic tools and support connection of digital data to other reporting tools like Tableau and QuickSight.

Marketing Data Analyst

Senior Data Analyst

Principal Geospatial Data Analyst

Revenue Operations Data Analyst Intern

Data Analyst

Data Analyst