Support Engineer

• Provide L1 technical support to customers primarily in the EMEA region.
• Investigate, troubleshoot, and resolve technical issues through remote sessions on customer environments.
• Develop a strong understanding of Zerto technologies, workflows, and best practices.
• Create and maintain knowledge base articles for internal and external customers.
• Collaborate closely with customers to understand issues and deliver timely solutions.
• Work in close partnership with the L2 technical support team to escalate and resolve complex issues.

Technical Support

Customer Support Engineer

Junior Service Desk Support Engineer