Service Delivery Manager – Client Management
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Heredia • 🇨🇷 Costa Rica
Visit company websiteJob Level
SeniorLead
About the role
- Responsible for the overall business success of a set of services, solutions, or a sub-set of the portfolio
- Establishes strategies and business plans to support business goals
- Manages and monitors performance of product and service business metrics (e.g., attach, penetration)
- Identifies and drives process improvements for services route to market
- Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams
- Assigns responsibilities, provides direction, leadership, and coaching
Requirements
- Typically 8+ years of experience in Service Business Management
- Established management background of high level individual contributors (leading teams)
- Typically first level and advanced level university degree
- High market knowledge
- Broad knowledge of competitive market dynamics, business models, business strategies and processes
- Skills in management of people and business relationships
- Knowledge in organizational design and planning
- Problem solving, managing individual and team productivity and dynamics
- Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service business managementperformance metricsprocess improvementsfinancial reportingorganizational designbusiness strategiesbusiness modelsproblem solvingproductivity managementreport design
Soft skills
leadershipcoachingrelationship managementstrategic planningteam dynamicscommunicationdirectioncollaborationinterpersonal skillsorganizational skills
Certifications
university degree