Telesales Representative
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Contacts a minimum of 80% of customers within an assigned territory each month to meet sales and gross profit goals through consultative selling
- Utilizes provided tools to target growth within the Independent Medical Distributor and Independent Retail Pharmacy market segments
- Stays informed on promotional programs, competitive products, and merchandising-marketing practices through the intranet and regular vendor training sessions
- Works with internal departments (Credit, Customer Service, and Verification) to assist customers with order status, product returns, pricing discrepancies and inquiries on account balance
- Places orders over the phone and resolves any after-sales inquiries, including product-related technical questions
- Partners with Inventory Management, NSI Group, Technical Support, and others to help customers order products not typically stocked by the company
- Collaborates with Field Sales Consultants and other internal teams to uncover customer needs and improve satisfaction while driving sales and gross profit
- Assists in collecting past due balances by offering alternative payment methods
- Participates in sales meetings, training programs, and industry conventions
- Participates in special projects and performs other duties as required
Requirements
- Typically, 4 or more years of related experience
- Strong selling, customer service and negotiation skills
- Excellent telephone etiquette with the ability to manage high volume of inbound and outbound calls and email communications
- Ability to effectively answer inquiries and resolve disputes
- Ability to learn applicable computer systems
- Self motivated with the ability to work both independently with limited supervision, and to work as a contributor of a team
Benefits
- Medical, Dental, and Vision Coverage
- 401K Plan with Company Match
- PTO
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
sellingcustomer servicenegotiationtelephone etiquettedispute resolutionself-motivatedteam collaboration