Support Engineer

• Provide technical support via phone, email, voicemail, chat, web forms and in-person requests
• Troubleshoot a wide range of IT-related products, including Windows OS, servers, desktops, firewalls, routers, access points, backup systems, printers, and healthcare technologies
• Resolve escalated issues from level one technicians as needed
• Document service request information accurately into our ticketing system according to established guidelines
• Participate in team meetings, trainings, and special projects as needed

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