Solutions Engineer

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded at all times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Proven professional experience with both client/server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals

Associate Software Implementation Project Manager

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Associate Software Implementation Project Manager

Solutions Engineer