Operations

• Manage USDG contract management database in partnership with the contract teams and complete analysis of contracts, chargebacks, rejections, eligibility requirements and sales to find increased profit opportunities.
• Strategically review, monitor, support, and conduct pricing analysis and ensure pricing is reflective.
• Provide ongoing support related to pricing for specialty markets and update pricing as needed.
• Routinely, conduct sales plan analysis.
• Monitor pricing is reflective of agreement obligations.
• Reviews marketing adjustments and maintenance.
• Resolve pricing discrepancies and other complex operational issues.
• Partners with internal teams to provide tools for business leaders and sales teams to help manage margin and pricing.
• Manage new customer onboardings, ensuring clear communication and efficient completion of required tasks by internal and external stakeholders.
• In collaboration with leadership, plans and executes tailored onboarding strategies aligned to customer needs.
• Provide necessary data and all operational support during new customer integrations.
• Responsible for eProcurement activities for the USDG teams and customers and represents Henry Schein’s eProcurement capabilities in sales meetings, discussions and customer reviews.
• Provides ongoing support and training for internal and external stakeholders on eProcurement tools.
• Coordinate with internal teams to monitor and review product restrictions and access for specialty markets.
• Partners with leadership and appropriate business units to evaluate, enhance and implement process improvement initiatives, workflows, and SOPs.
• Supports performance against operational goals and develops reporting and auditing processes to analyze operational efficiencies.

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