Bilingual Customer Service Representative
Helpware
full-time
Posted on:
Location Type: Office
Location: San Juan • 🇺🇸 United States
Visit company websiteSalary
💰 $13 per hour
Job Level
Junior
About the role
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries.
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
- Guide patients/healthcare providers through basic issue resolution procedures.
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
- Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels.
Requirements
- High School diploma or equivalent.
- Minimum of 6 months experience in customer service via phone, email, or live chat.
- Healthcare experience is not required but is considered a plus.
- Startup experience is a plus.
- Ability to thrive in a fast-paced, dynamic environment with frequent changes.
- Open to working all shifts as needed by the business.
Benefits
- $13 USD per hour
- Meditation app
- Referral program
- Paid training
- Continuous support
- Growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supporteffective communicationproblem resolutioncollaborationinsight sharingadaptabilityfast-paced environmentcustomer service satisfaction
Certifications
High School diploma