Director

• Responsible for the development of Performance Improvement (PI) initiatives and change related to projects and initiatives to improve Healthfirst’s business processes, performance and productivity measures.
• Collaborates and builds a working PI strategy taking direct input from the process and operations leadership.
• Leads a team of performance improvement experts and oversees Healthfirst’s Six Sigma certification program.
• Partners closely with operations and the business to establish, publish, and execute a strategy for PI initiatives within and between core processes.
• Works with PI teams to develop programs and projects based upon business user and business impacts.
• Identifies operational problems, pain points, and process inefficiencies and finds viable PI solutions.
• Identifies and/or directs process improvement opportunities and provides preliminary benefit/financial valuation for project prioritization.
• Leads cross-functional teams in successful completion of assigned projects.

Director, Performance Improvement

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