Project Manager

• Directly manage a team of 5-8 Upgrade Project Managers across product lines
• Be a creative, driven and supportive leader continually driving improved service and greater operational efficiencies and performance
• Lead, manage, and drive results in collaboration with remote team members across the US and India
• Be driven to learn and understand customers need to improve their experience of product upgrades and service request delivery
• Balance competing priorities internally and assist team in removing roadblocks and barriers to progress
• Manage backlog of customer service requests for a given set of clients; partner with peers to balance resources and issues as needed to expedite delivery
• Identify process gap improvements and steps to avoid recurrence of problems
• Mentor team members pertaining to career development, customer support skills, career growth, and various needs or concerns as raised by the team
• Conduct quarterly performance reviews that are aligned to the team’s goals and work performance
• Interview and hire of new team members to scale with company growth
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
• All other duties as assigned.

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