Quality Assurance Consultant
Health Careers Manitoba
full-time
Posted on:
Location Type: Office
Location: Winnipeg • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$91,000 - CA$118,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Developing and maintaining strong working relationships with internal and external partners
- Reporting to leadership on key performance indicators
- Completes periodic call monitoring and iCarol audits in collaboration with the Clinical Supervisor to ensure compliance with clinical and procedural standards
- Compile and provide data to support the development of statistical reports, including quantitative, qualitative, and mixed methods
- Draft report narratives to be included in program, funder, and annual reports
- Working with stakeholders including local service delivery partners, 988 Canada, other crisis/distress centers in Canada and elsewhere, to develop, coordinate, implement and monitor quality improvement processes and initiatives aligned with Klinic’s strategic and operating plans and values
- Monitors and performs audits of iCarol, Genesys Cloud and other Crisis Program software platforms to ensure required date entry is being performed correctly, enabling accurate statistical reporting
- Advises staff and follows up on error correction and resolution with Crisis Program Clinical Supervisors, program coordinators, or on-site administration as required
- Responsible for the development, implementation, management, evaluation and identification of improvement opportunities for program standards and procedures
- Monitor and measure quality improvement initiatives to identify successes and potential problem areas requiring attention
- Participate in strategic planning activities specific to quality and accreditation and ensure the ongoing maintenance of associated plans and documentation
Requirements
- A degree in a human service-related discipline such as social work, psychology, sociology, nursing, or education is required
- Master's degree preferred
- Demonstrated education/training in change management preferred
- Experience developing and implementing audit processes, procedures and tools, including auditing computer access
- Experience reviewing confidential information an asset
- Experience in coaching and leading teams an asset
- 2 years of experience working in a crisis or clinical service environment required
- 2 years of experience supporting organizational change initiatives
- 2 years of experience applying standardized processes related to quality improvement and accreditation processes preferred
- Experience working with provincial and/or national accreditation programs an asset
Benefits
- Quality care
- Support and respect
- Equity, inclusion and accessibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audit processesstatistical reportingdata analysisquality improvementchange managementprogram evaluationprocedure developmenterror correctionconfidential information reviewaccreditation processes
Soft skills
relationship buildingcommunicationleadershipcoachingstrategic planningcollaborationproblem solvingorganizational skillsmonitoringevaluation
Certifications
Master's degreedegree in human service-related discipline