Support Engineer

• Build expert, dynamic knowledge of the company’s products and services
• Outreach to potential customers and current customers participating in utility project evaluations
• Implementing customer support solutions in all phases of evaluation projects run for utility customers
• Analyzing expected customer needs and feedback during projects to other team members and management
• Define reporting and KPI requirements for maintaining high customer satisfaction
• Diligent pursuit of ways to improve monitoring, discover issues and deliver better value to our customers
• Develop customer support documentation and processes for evaluation projects
• Ensuring that customers are satisfied with products or services by handling complaints and inquiries
• Coordinates with program managers to help facilitate design, evaluation, and implementation of client initiatives

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