Learning and Development

• Uses facilitation and training skills to create a positive, engaging, and effective learning environment
• Responsible for facilitation of the CHN Making a Connection onboarding program for all incoming CHN employees and the Core Essentials Training for all incoming Patient Access, Revenue Cycle, and Financial Verification employees; including preparation and distribution of all materials associated with the applicable learning
• Consults with leaders to determine most effective instructional methods and tools based on needs assessment and/or specified training needs
• Utilizes industry best practices to design, develop, deliver, and evaluate learning events that are effective, and timely to a variety of internal audiences
• Manages all logistical tasks associated with planning, launching, and promoting learning events and activities
• Leverages learning technologies to enhance instruction and employee outcomes
• Evaluates learning programs, and reports on measured results, modifying training programs when necessary to adapt to business or work environment changes
• Contributing to the development, ongoing maintenance, and management of training processes, procedures, and standards
• Demonstrates the principles of adult learning, time management, and classroom management skills, and delivers core competency development for new and incumbent employees
• Embraces new technology. Stays informed of learning enablers for next-generation learning-management systems, virtual classrooms, mobile-learning apps, embedded performance-support systems, polling software, learning-video platforms, learning-assessment and -measurement platforms, and open online courses.
• Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
• Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Provides positive and development feedback and accountability related to all practices
• Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
• Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders

Learning Specialist

Manager, Skills Based Learning and Development

Senior Instructional Designer

Talent Development Partner

Talent Development Manager

Education Instructional Designer