Customer Success Manager

• Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
• Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
• Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
• Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
• Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
• Represent the voice of the customer internally, influencing product roadmaps and operational improvements.

Enterprise Customer Success Leader

Customer Success Team Lead

CRM & Data Operations Manager

Customer Success Associate

Customer Success Manager

Customer Success Manager