Scheduling Analyst
HarmonyCares
full-time
Posted on:
Location Type: Office
Location: Chattanooga • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop and maintain provider schedules to meet patient needs.
- Manage provider census through proactive census risk management.
- Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
- Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
- Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
- Place and receive phone calls to facilitate effective scheduling function.
- Escalate scheduling concerns, and issues, both internally and externally
- Adhere to patient confidentiality policies and procedures.
- Attend required meetings and in-services.
- Collaborate with manager, teammates, and other HarmonyCares employees.
- Perform other duties as required.
Requirements
- 2+ years college, and/or equivalent experience
- 2 years of healthcare or customer service experience required
- Strong analytical and critical thinking skills
- Moves quickly to solve complex, real-time issues
- Possesses excellent written and verbal communication skills
- Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
- Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Day Time Hours (no holidays/weekends)
- Great Place to Work Certified
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scheduling managementcensus risk managementanalytical skillscritical thinkingproblem-solvingdetail-orientedsequential processing
Soft skills
communication skillsinterpersonal skillscollaborationcustomer serviceadaptability