HarmonyCares

Technical Support Engineer

HarmonyCares

full-time

Posted on:

Location Type: Office

Location: Troy • Missouri • 🇺🇸 United States

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Job Level

Junior

About the role

  • Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutions
  • Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems
  • Train users on various technologies
  • Work with outside vendors to coordinate efforts towards supporting business initiatives
  • Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases
  • Build and configure desktops, laptops, and tablets
  • Administer Active Directory and Exchange accounts

Requirements

  • High school diploma or equivalent
  • 1+ years of work experience in a fast-paced Helpdesk, working on a variety of items
  • Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
  • Proficiency with Laptops, Desktops, and Tablets
  • Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades
  • Solid foundational understanding of networking concepts
  • Experience with basic server troubleshooting
  • Experience with Active Directory Security Administration and Group Policy
  • Working knowledge of networking technologies
  • Demonstrated ability to adapt to new technologies driven by customer projects
Benefits
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows desktop operating systemsMicrosoft OfficeActive DirectoryVPNnetwork printersOutlookPC hardware repairserver troubleshootingnetworking technologiesGroup Policy
Soft skills
technical supporttrainingcommunicationproblem-solvingadaptability