Product Operations

• **What You’ll Do**
• **Build the Product Operating System**
• - Design and implement a clear, lightweight operating model for how ideas move through capture → discovery → prioritisation → delivery.
• - Establish core product rituals (roadmap reviews, planning cadences, discovery forums, release readiness) and ensure they’re predictable, efficient, and widely adopted.
• - Develop templates, frameworks, and standards that support high-quality discovery and decision-making.
• - Proactively identify bottlenecks and lead improvements that increase speed, consistency, and alignment.
• **Create a High-Fidelity Product Insights Engine**
• - Partner with PMs, Engineering and TechOps to ensure robust instrumentation and clarity around key product metrics.
• - Build dashboards, reports, and telemetry views that provide trusted insight into product performance and customer behaviour.
• - Consolidate data and signals from Sales, CS, Marketing, Support, research, and analytics into clear, actionable narratives.
• - Produce regular insight briefs that inform strategy, surface emerging opportunities, and strengthen prioritisation.
• **Drive Cross-Functional Alignment & Communication**
• - Ensure GTM teams have a clear, anticipatory view of product strategy, roadmap changes, and release timelines.
• - Lead cross-functional launch governance, aligning timelines, dependencies, and communication across teams.
• - Facilitate centralised forums - Release Overviews, Sales Insights sessions, roadmap conversations - that bring teams together with shared context.
• - Maintain structured feedback loops, ensuring field insights reliably influence product decisions.
• **Own Product Tooling, Infrastructure & Enablement**
• - Manage and optimise our product management tooling ecosystem.
• - Configure workflows, define standards, and drive adoption across Product and Engineering.
• - Introduce new tools or automation where they meaningfully improve collaboration, visibility, or insight.
• - Support PMs with data, reporting, and tooling so they can stay focused on high-impact product decisions.

Product Operations Manager

Product Operations

Senior Product Operations Manager