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About the role
Key responsibilities & impact- Deliver a full IT operational cutover within 2–4 months
- Ensure zero critical service interruptions and no compliance gap
- Own timeline, risk, scope, and delivery outcomes
- Personally assess the client’s internal IT team
- Make retention and redundancy recommendations
- Lead sensitive communications in partnership with client HR and Harbor IT leadership
- Design and execute retained-staff onboarding
- Hire and manage field technicians, site leads, and operational staff
- Define and implement on-site, regional, and remote coverage across approximately 100 facilities
- Own compliance integrity throughout the transition
- Act as the executive point of contact for client sponsors
- Build and enforce the master transition plan (milestones, RAID log, dependencies)
- Deliver complete runbooks, SOPs, escalation paths, and stakeholder maps
Requirements
What you’ll need- Bachelor’s degree in IT, Business, Healthcare Administration, or equivalent operational experience
- 10+ years in IT service delivery, MSPs, or technology consulting
- Direct ownership of at least two large-scale IT outsourcing or transition engagements (50+ sites)
- Experience conducting staff assessments and making retention and redundancy recommendations for 30+ personnel
- Hands-on experience operating within a HIPAA-regulated environment
- Prior responsibility for a $3M+ annual managed services engagement
- Demonstrated success delivering transitions in 90 days or less
- Strong understanding of mid-market MSP operating models
- PSA and documentation systems experience (ConnectWise and Hudu strongly preferred)
- HIPAA Security Rule and healthcare compliance literacy
- Familiarity with healthcare IT environments (EHRs, endpoints, identity, network, backup)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service deliverylarge-scale IT outsourcingstaff assessmentsretention recommendationsredundancy recommendationsmanaged services engagementtransition managementcompliance integrityoperational cutoverhealthcare compliance
Soft Skills
leadershipcommunicationrisk managementtimeline managementscope managementstakeholder managementteam managementsensitivity in communicationsorganizational skillsclient relationship management
Certifications
Bachelor’s degree in ITBachelor’s degree in BusinessBachelor’s degree in Healthcare Administration