Team Lead, Sales Execution
Hapag-Lloyd AG
full-time
Posted on:
Location Type: Office
Location: Johor • 🇲🇾 Malaysia
Visit company websiteJob Level
Senior
About the role
- Drive the highest levels of quality towards the assigned BCO customers
- Be customer-oriented and create value for customers as well as for Hapag-Lloyd
- Develop and grow a portfolio of BCO customers
- Achieve Export and Import Budget for Malaysia
- Monitor the day-to-day performance of the branch office
- Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts
- Evaluate customers total book of business, and determine potential opportunities for growth
- Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit
- Establish Account strategies for portfolio of customers
- Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
- Provide clear information to Sales Co-ordination to enable fast quotation and free time requests
- Encourage use of web tools and web quotations
- Develop expert knowledge of the competition and industry and keep abreast of key changes
- Supervise, and manage the branch functions in line with the respective functional departments
- Communicate effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing
- Make certain that all departmental and functional training requirements are fulfilled
- Ensure compliance policy adhered to at all times.
Requirements
- University degree or equivalent
- Minimum 5 years’ experience in a commercial / customer service role, preferably in the maritime / logistics sector
- Strong communication skills
- A Positive “can do” attitude
- Result driven team player with a proactive attitude
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sales FoundationSales ForceExport BudgetImport BudgetAccount strategiesMarket analysisQuotationsCustomer evaluationPerformance monitoringClient relationship management
Soft skills
Customer-orientedCommunication skillsProactive attitudeTeam playerPositive attitudeResult drivenInterpersonal skillsFeedback provisionOrganizational skillsLeadership
Certifications
University degree