Customer Support

• Providing effective, timely, and courteous service to internal and external customers by managing incoming inquiries, processing orders, and resolving issues
• Collaborates with cross-functional teams to deliver a seamless customer experience and serves as a key liaison between the organization and its customers
• Follow and enforce compliance with HIPAA, SOX, and Quality Regulatory requirements
• Answer questions for customers, suppliers, and inter-company calls
• Logs “Issues”, “Complaints”, and “Incidents” into Salesforce
• Keep accurate records of customer interactions in the ERP
• Responsible for customer follow-ups to promote positive customer relations
• Communicate order status to customers as needed

Technical Customer Service Representative II

Customer Service Representative