Customer Success Manager

• Onboard, train, and manage a broad portfolio of low-ARR accounts across Medical and Clinical product lines
• Support Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials
• Serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions
• Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution
• Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth
• Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes
• Prepare monthly and quarterly client reports that highlight usage trends and key insights
• Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently met

Customer Success Analyst

Customer Success Manager, Large & Enterprise

Client Experience Specialist – Onboarding

Customer Success Manager – Federal

Senior Manager, CRM Member Marketing

VP, Success Manager