Customer Success Manager

• You are the interface between Höme and our partners: from first contact through proposal processes to implementation and ongoing management of collaborations.
• You will learn how sales and customer relationship management work in a creative environment.
• Your task is to maintain our existing partnerships, identify new ones, and help shape how we can better support festival organizers and other events.
• Customer Success Management: You are the first point of contact for our partners and support them in getting the most out of our tools for their event.
• Database maintenance: You ensure our information is up to date, clean, and well organized.
• Research: You find new interesting events that could be a good fit for us.
• Support & Tools: You work with tools such as Intercom, Zendesk and, of course, email.
• On-site support: When needed, you may be on-site at events to support our team at entry/door.
• Analysis: You assist in analyzing feedback and data so we can continue to improve.

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