Business Operations Project Manager
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $141,000 - $211,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and execute key customer feedback forums and executive meetings, ensuring meaningful outcomes and follow-through on customer feedback
- Coordinate Customer and System Integrator tours and visits to drive deeper partnership engagement
- Support planning and delivery of Executive Symposiums, Customer Connections, and GIFs to enhance strategic alignment and customer advocacy
- Develop and manage Quarterly All-Hands content and messaging to ensure alignment
- Oversee internal recognition programs and partner with the CCSO for key communications
- Manage strategic priorities, special projects, and support event planning and logistics.
Requirements
- 5+ years of professional experience in Customer Success, Business Operations, or Program Management roles within a SaaS or technology organization
- Proven ability to lead cross-functional initiatives and drive results through influence rather than authority
- Strong executive communication and storytelling skills — able to translate complex ideas into compelling narratives
- Excellent organizational skills, with a demonstrated ability to manage multiple programs and priorities simultaneously
- Experience managing executive forums, customer advisory boards, or internal communications programs preferred
- Demonstrated success in employee engagement, event planning, or culture-building initiatives.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Company sponsored retirement plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessBusiness OperationsProgram ManagementEvent PlanningExecutive CommunicationStorytellingOrganizational SkillsCross-functional InitiativesEmployee EngagementCulture-building
Soft skills
LeadershipInfluenceCommunicationCollaborationStrategic AlignmentCustomer AdvocacyProject ManagementPrioritizationNegotiationProblem Solving