Business Operations Project Manager
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and execute key customer feedback forums and executive meetings, including the Global Strategic Advisory Council (GSAC), Business Advisory Council (BAC), and User Groups
- Ensure meaningful outcomes and follow-through on customer feedback
- Coordinate Customer and System Integrator (SI) tours and visits to drive deeper partnership engagement and showcase the organization’s value
- Support planning and delivery of Executive Symposiums, Customer Connections, and GIFs (Global Influencer Forums)
- Develop and manage Quarterly All-Hands content, agenda, and messaging to ensure alignment across the Customer Success and Alliances organization
- Serve as the owner of Employee Net Promoter Score (eNPS) programs
- Partner with the Chief Customer Success Officer to manage strategic priorities, special projects, and ad-hoc executive requests
- Act as a thought partner to the CCSO in shaping organizational strategy
- Drive operational excellence through consistent tracking of key initiatives, communication cadences, and executive reporting
Requirements
- 5+ years of professional experience in Customer Success, Business Operations, or Program Management roles within a SaaS or technology organization
- Proven ability to lead cross-functional initiatives and drive results through influence rather than authority
- Strong executive communication and storytelling skills — able to translate complex ideas into compelling narratives
- Excellent organizational skills, with a demonstrated ability to manage multiple programs and priorities simultaneously
- Experience managing executive forums, customer advisory boards, or internal communications programs preferred
- Demonstrated success in employee engagement, event planning, or culture-building initiatives
Benefits
- Equal opportunity and affirmative action employer
- Commitment to an inclusive workplace
- Diversity of perspectives, abilities, and cultures is key to success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessBusiness OperationsProgram ManagementSaaSEvent PlanningEmployee EngagementExecutive CommunicationStorytellingOrganizational SkillsCross-Functional Initiatives
Soft skills
LeadershipInfluenceCommunicationStrategic ThinkingCollaborationPrioritizationProblem SolvingAdaptabilityCreativityRelationship Building