Senior OT Operations Manager
GuidePoint Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Evaluate and refine existing operational processes to increase efficiency and support the practice's continued expansion into new service areas and market segments.
- Enhance established frameworks for OT project execution by implementing advanced automation, improving quality checkpoints, and reducing cycle times while maintaining delivery excellence.
- Elevate quality assurance and control processes through the implementation of industry-leading practices, metrics-driven improvements, and proactive risk management.
- Optimize process documentation and knowledge management systems to accelerate onboarding, enable self-service for Project Managers, and reduce dependency on senior leadership for routine operational decisions.
- Advance GuidePoint PM capabilities through the development of sophisticated toolkits for OT engagements including predictive risk matrices, escalation decision frameworks, and client communication strategies tailored to critical infrastructure environments.
- Refine cross-functional handoff protocols between Sales, Delivery, and Project Management to eliminate gaps, reduce turnaround times, and improve client experience during transitions.
- Implement PM coaching and mentorship programs that elevate OT domain expertise and enable PMs to proactively manage complex engagements with greater autonomy.
- Partner with GuidePoint's established DFIR team to implement advanced OT-specific metrics and analytics that provide actionable insights into response performance, resource optimization, and engagement effectiveness.
- Mature post-incident review frameworks to systematically capture and disseminate organizational learning, strengthen response protocols, and demonstrate continuous improvement to clients and stakeholders.
- Leverage operational data and delivery analytics to identify high-impact optimization opportunities, forecast resource requirements, and inform strategic growth decisions.
- Implement process improvements and automation solutions that measurably reduce administrative overhead, accelerate delivery timelines, and enhance team productivity.
- Collaborate with Resourcing Management Office to refine capacity planning models that anticipate market demand, optimize utilization, and support the practice's strategic growth objectives.
- Serve as the strategic operational liaison between OT leadership, Project Management Office, Sales, and client-facing teams to ensure organizational alignment and efficient execution.
- Partner with OT Field Enablement and Sales Operations to continuously improve the opportunity-to-delivery pipeline, enhancing scoping accuracy, resource forecasting, and project kickoff experiences.
- Work alongside technical SMEs to codify institutional knowledge into scalable operational procedures that preserve expertise while enabling practice expansion.
Requirements
- 4+ years' experience in project management, business analysis, or operations management with demonstrated progression of responsibility.
- Proven experience optimizing operations within professional services environments; experience within OT cybersecurity, industrial control systems, or critical infrastructure is highly valued.
- Proficient with modern project management platforms, CRM systems, and workflow automation tools with the ability to leverage advanced features and integrations.
- Strategic process design capabilities with demonstrated success balancing standardization with the flexibility required for sophisticated technical engagements.
- Exceptional communication skills with the ability to influence cross-functional stakeholders, translate complex technical concepts for diverse audiences, and drive consensus on operational improvements.
- Analytical mindset with experience using data and metrics to drive decision-making, measure operational performance, and demonstrate business value.
Benefits
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbusiness analysisoperations managementprocess optimizationrisk managementdata analysisworkflow automationcapacity planningquality assurancemetrics-driven improvements
Soft skills
communicationinfluencecollaborationanalytical mindsetmentorshipstrategic thinkingproblem-solvingcross-functional teamworkclient communicationorganizational alignment