Client Services Associate, West Region
Guardant Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $29 per hour
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web.
- Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction.
- Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS.
- Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes.
- Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment.
- Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions.
- Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy.
- Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively.
Requirements
- Bachelor’s degree preferred; high school diploma or equivalent required, along with relevant experience.
- 0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred.
- Proven proficiency using Salesforce.com and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Strong computer skills, preferably in a Mac environment.
- Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline.
- Experience working effectively in a collaborative team environment.
- Flexibility regarding working hours based on operational needs.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder managementcase resolutiondocumentationprocess improvementmultitaskingproject management
Soft skills
communicationjudgmentself-disciplinecollaborationflexibility