Director

• Develop and implement a global omnichannel strategy to enhance digital fluency, improve Customer Experience (CX), and drive adoption of global strategies, tools and platforms across markets.
• Design, scale and embed omnichannel capabilities (e.g. segmentation, personalization, content optimization) globally ensuring they meet business objectives by collaborating across different teams.
• Drive innovation by identifying opportunities, adopting new digital tools and platforms that connect online and offline channels.
• Collaborate with the Data & Analytics team to define KPIs and develop actionable insights from customer data, optimizing omnichannel strategies and ensuring relevance and impact of campaigns and engagement efforts.
• Monitor and report on the effectiveness of omnichannel initiatives, providing recommendations to enhance performance and ROI.
• Ensure all omnichannel strategies adhere to relevant regulatory, privacy, and compliance requirements, particularly in the highly regulated healthcare environment.

Global Omnichannel Capabilities Director

Insights Director

Director, Product – Customer Facing Team

Technical Director

Managing Director – Hybrid

Programme Support Director