Customer Support

• You will actively support our team in B2C Customer Service and Back Office.
• You will take responsibility for tasks, contribute your own ideas and ensure that our daily processes are implemented efficiently and reliably.
• Handling customer tickets and returns in the B2C area.
• Monitoring and tracking orders in the backend.
• Correcting address errors and proactively communicating with customers when products are not available.
• Communicating with fulfillment and printing partners regarding B2C orders.
• Point of contact for affiliate agencies, attending meetings and checking affiliate commissions.
• Reviewing and maintaining canceled orders.
• Maintaining the B2C online shop: adding new products, checking sale items, updating and correcting product descriptions.
• Maintaining the merchandise management system (WAWI).
• Ordering in-house and third-party goods and obtaining GOTS certificates.
• Planning and creating B2C newsletters.
• Preparing settlements for design sales and sub-shops.

B2C Customer Service, Back Office

Customer Support – part-time, 10 h/week

Customer Support, mini-job, 10 h/week