Operations

• Act as the primary operational point of contact for BaaS partners and internal teams. You will drive the resolution of complex operational, technical, and payment inquiries, ensuring processes execute accurately and efficiently. You will manage urgent client requests and ensure compliance with all Service Level Agreements (SLAs). Assist in the implementation of new BaaS programs, including testing and operational readiness for partner launches as needed.
• Work cross-functionally communicating with key teams, including Embedded Finance, Risk/Compliance, Client Services, and Product.
• Serve as the designated escalation point for all complex operational issues. You will manage and resolve payment exceptions, returns, recalls, and treasury service issues, including customer disputes such as Regulation E claims.
• Analyze workflows and performance data to identify bottlenecks and recommend improvements for greater efficiency and accuracy within the BaaS ecosystem.
• Develop, document, and maintain Standard Operating Procedures for all BaaS operational processes. Ensure operational activities align with Reg E, NACHA, and other applicable frameworks.

BaaS Operations Specialist

Operations Engineer

ABA Regional Operations Manager

Operations Manager

VP, Growth Strategy and Operations

Engenheira de Inteligência Artificial – Operations