Human Resources

• Oversee daily HR service delivery, ensuring timely and effective resolution of inquiries and requests
• Lead the HR service delivery team to meet or exceed SLAs and KPIs, and manage HR service processes and workflows
• Manage and mentor the HR team, providing coaching, support, and development opportunities
• Identify opportunities to streamline HR processes, drive continuous improvement, and ensure compliance with policies and regulations
• Act as a point of escalation for complex team member inquiries, collect and analyze feedback, and champion a customer-service-oriented approach
• Partner with other HR functions and departments to ensure seamless service delivery and address team member concerns proactively

Manager, HR Service Delivery

Benefits Specialist

Manager, Business – HR

HR Control Director

HRIS Analyst

Senior HRIS Analyst