Customer Support

• The Customer Care Analyst is responsible for managing after-sales and customer service cases, ensuring timely, empathetic resolution in accordance with brand policies.
• Their role includes liaising with the dealer network, internal brand departments, and law firms to address requests, complaints, legal actions, and settlements, ensuring high standards of customer satisfaction and regulatory compliance.
• Manage customer requests and complaints through different channels (mail, telephone, in person, and digital platforms).
• Handle and follow up on critical cases, proposing solutions such as courtesies, vehicle loans, and other options after analyzing the case.
• Coordinate with regional managers, dealers, and internal departments to resolve cases within the established time frames.
• Provide support to the Call Center (CAC) and dealers in case management, spare parts tracking, and brand internal system inquiries.

Customer Care Analyst

Atención al Cliente y Retenciones – Trabajo Híbrido – Turno Mañana

Asesor de Atención al Cliente y Fidelización – Gestión Híbrida