Team Lead, Training and Technical Support
Government of Alberta
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$79,774 - CA$104,572 per year
Job Level
Senior
About the role
- Supervise a team of professionals, providing mentorship and coaching to foster growth and engagement.
- Design, implement, and evaluate training programs aligned with adult learning principles to build a skilled workforce.
- Establish and maintain quality assurance and control systems to ensure consistent, high-quality service delivery.
- Develop and maintain electronic tools and resources that improve client experience and support modernization initiatives.
- Work across LTS and ministry teams to integrate best practices in learning, quality assurance, and digital communications.
Requirements
- University degree in Education, Adult Education, Curriculum Development, Instructional Design or any other related field with minimum 4 years of related experience
- Directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
- Proven leadership and team management experience.
- Expertise in training design, development, and evaluation, including the ADDIE or similar models.
- Strong project management and relationship-building skills.
- Experience with e-learning tools and electronic resource development, like Captivate and Articulate.
- Familiarity with Land Titles and Surveys services.
Benefits
- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Management Employees Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training designtraining developmenttraining evaluationADDIE modelproject managementrelationship buildingelectronic resource development
Soft skills
leadershipteam managementmentorshipcoachingengagement