Operations

• Responsible for the daily back-office tasks of products under Payments
• Performs accurate daily reconciliation and settlement of assigned products
• In charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA
• Monitors and manages business partner’s performance according to SLA
• Immediate escalation of problems and other concerns to OPS Lead and external partners
• Assist in steering process improvement and implementation that will drive the business forward and improve customer experience
• Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners
• Support the Operations Lead in daily operational requirements
• Perform all other support duties as may be required from time to time
• Contribute to product innovation and improvement of operational processes
• Support new projects related to the overall improvement of Financial Services serving as a stakeholder for the FS project life cycle

Operations Associate

Senior Operational Excellence Consultant