Project Manager

• Post-sales customer service and strategic engagement during and after cybersecurity incidents.
• Planning and overseeing Incident Response (IR)-related projects throughout their lifecycle.
• Ensure completeness of IR engagements in a timely fashion and within budget.
• Manage customer expectations and ensure satisfaction with GoSecure’s incident response services.
• Coordinate and track active IR cases, ensuring visibility into status, ownership, and next steps.
• Advocate and monitor customer requests/issues cross-departmentally.
• Facilitate cross-functional collaboration between the SOC, analysts, legal, and client teams during IR engagements.
• Track and manage initiatives stemming from IR cases.
• Identify and support post-incident upsell opportunities.
• Collaborate with account managers to align upsell initiatives with client needs and timing.

Project Manager – Incident Response

Gestionnaire de projets hydroélectriques