Customer Support

• Process and input inbound customer orders received via fax, email, voicemail, and online systems, ensuring accuracy for all incoming and outgoing orders.
• Communicate order status, resolve issues, and maintain positive, proactive relationships with customers.
• Provide daily support via phone and email while meeting all departments and seasonal deadlines.
• Responsible for timely posting of daily cash receipts to customer’s accounts.
• Assist with review, research, and timely resolution of customer short payments.
• Files all customer invoices and supporting documents for funds received.
• Assists with collection efforts and performs collection tasks
• Support other accounting positions as needed
• Handle telephone inquiries in a professional and timely manner
• Check in drivers and process driver packets

Customer Experience Specialist

Customer Service Specialist