Customer Experience Billing Specialist
GlassesUSA.com
full-time
Posted on:
Location Type: Hybrid
Location: Tel Aviv • 🇮🇱 Israel
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responding to customer queries in a timely and accurate way via email.
- Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
- Complete tickets based on priority and SLA protocols.
Requirements
- Experience in customer service/support/sales or a similar role via live chat/email is a plus.
- Familiarity with our industry is a plus.
- Experience using help desk software is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities are a must.
- Patience when handling tough cases.
- Great with numbers and have an analytical mindset.
- Passion for delivering outstanding customer experience.
- Willingness to actively contribute to and lead improvement initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillsmulti-tasking abilitiespatienceanalytical mindsetcustomer experienceleadershipinitiative