Service Desk Analyst
GKN Aerospace
full-time
Posted on:
Location Type: Office
Location: Westlake • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide 1st and 2nd line IT support to all business levels
- Ensure all calls assigned are logged and managed
- Monitor call queues and manage potential SLA breaches
- Assist in developing and implementing best practices
- Identify training requirements and create knowledge materials
Requirements
- Min 1yr IT technical support experience (ideally including support within a manufacturing environment)
- Experience working as part of a 1st and 2nd line IT Service Desk support team
- Ability to priorities workload and work under pressure
- Excellent customer focus and communication skills
- ITIL Foundation Certified (V3 or V4)
Benefits
- Fantastic challenges
- Amazing opportunities
- Great training on offer in the industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT support1st line support2nd line supportcall loggingSLA managementbest practices developmentknowledge material creation
Soft skills
workload prioritizationability to work under pressurecustomer focuscommunication skills
Certifications
ITIL Foundation Certified