Customer Success Manager

• Understand our role in the industry Shape the Next Generation of Infrastructure : Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
• Become a Visionary Connector : Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning.
• Create a Dynamic Customer Partnership : Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their vision.
• Contribute to AI strategy.
• Accelerate Customer Onboarding : plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience.
• Foster Product Adoption Through Expert Training : conduct regular training sessions and provide updates on new product features to our customers.
• Lead Problem-Solving Workshops : organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challenges.
• Build a Dynamic Customer Community : Design and execute engaging customer events, fostering collaboration and knowledge exchange.
• Architect Future-Proof Solutions : Identify customer pain points and design seamless product integrations that drive efficiency and innovation.
• Be the Customer's Strategic Partner : identify customers’ needs and create a vision of how our product integrates into processes and existing IT landscapes.
• Translate Vision into Reality : Advocate for customers and resolve customer issues with the help of Gilytics product development team.
• Connect the Innovation Dots : Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycle.
• Ignite Continuous Engagement : keep clients engaged and regularly using Gilytics products.
• Be a strong member of the team.
• Champion Customer Priorities : Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
• Drive Strategic Revenue Expansion: Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime value.
• Be the customer support champion : Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
• Pioneer Customer Success Metrics: Define and measure key performance indicators, shaping the future of customer engagement at Gilytics.
• Empower Sales & Marketing with Product Expertise: Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely manner.
• Team Building : Travel to meet with the team in our office in Valencia.

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