Technical Account Manager, English & French Speaker, Italian a Bonus
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full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for ensuring successful pitching, implementation, usage and operations of our Enterprise Solution Product suite.
- Comfortable with technical discussions and working collaboratively across the organization including with sales, product and operations teams.
- Drive adoption, usage and retention of our products.
- Customer advocate to identify improvements in product and work with PM/PO team on solutions and timing expectations.
- Assist sales team to close as many deals as possible.
- Renew or assist sales teams on renewals.
- Responsible for deploying product solutions.
- Onboarding and training of customers.
- Solving customer issues.
- Improve customer workflows by reviewing existing customer processes and simplifying them where possible.
Requirements
- Desired 3-5 years relevant experience in the specified field.
- Extensive enterprise product consulting and integration experience, understanding of industry best practices, implementation experience with enterprise platforms.
- Experience with key areas of customer enterprise workflows, including integration technologies, access control & security, and asset and metadata management.
- Proven ability to interact with all levels of an organization with technical and non-technical customers and stakeholders.
- Strong aptitude in communicating complex business and technical concepts.
- A passion for continued education in new technologies and functionality, as well as to be involved in projects that push the capabilities of existing technologies.
- Ability to collaborate with a variety of teams while also being able to work independently as a self-starter on an as-needed basis.
- Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations.
- Business level of French and English both in verbal and written. Italian language speaking skills is a bonus.
Benefits
- Company-paid holidays
- Time away from work
- Employee Stock Purchase Plan at a 15% discount
- Learning experiences
- Leadership development
- Diversity and inclusion training
- Mentoring programs
- Professional and skills development
- Participation in global morale events
- Employee Resource Groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise product consultingintegration experiencecustomer workflowsaccess controlsecurityasset managementmetadata managementtechnical discussionsproduct implementationcustomer onboarding
Soft skills
interpersonal skillsproblem solvingtime managementcommunicationcollaborationself-startercustomer advocacyadaptabilityprofessional attitudetechnical and non-technical interaction