Sales Program Specialist – Process Associate, Norwegian
Genpact
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption
- Become and remain knowledgeable and passionate about leading social media products and community standards
- Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
- Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
- Act as a point of contact to provide consultative support on agencies and advertisers accounts
- Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
- Educate advertisers on product usage, troubleshoot and resolve complex cases
- Complete the required tasks within the agreed turnaround times and standards of quality
- Complete and pass all required training provided by the client
Requirements
- experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field
- comfortable over the phone and navigating CRM systems
- ability to provide exceptional customer support
- have strong understanding of social media
- Norwegian language (job title indicates Norwegian requirement)
- complete and pass all required training provided by the client
- preferably have experience working with social media monitoring
- preferably have strong IT knowledge
- preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one
- preferably have experience working with small and medium-sized businesses
- preferably have demonstrated success in driving revenue growth and exceeding sales targets
- preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service
- preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc