Collections

• Perform Senior AR Specialist daily activities and support/coach other team members
• Timely and proactive contact of external customers regarding unpaid invoices and follow-up
• Validate reasons for delinquency using internal/external information sources
• Analyze reasons for non-payment and disputes, find root causes, and monitor/escalate delayed resolutions
• Manage miscellaneous items/open credit balances, allocate properly or process refunds
• Prepare and process accounts reconciliation with external/internal customers
• Prepare regular and ad hoc analysis of portfolio; define contact priorities
• Coordinate payment plan proposals and pre-bankruptcy/pre-receivership recoveries (with risk approval)
• Process write-offs and legal action shifting for uncollectable items
• Run, improve and maintain daily/weekly/monthly reports per I2C standards
• Act as second voice collector on escalated/aged items and manage complex customer accounts
• Guide junior colleagues, act as buddy for new joiners, and follow training plan
• Create, update and submit standard operating procedures; act as backup/cross-trained for other scopes

Collections Management Trainee, French Speaker

Collections Process Associate – French

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Senior Process Associate – Dutch

Senior Process Associate – Collections, French