Business Analyst

• Manage global implementations by analyzing stakeholders’ business requirements and developing innovative solutions
• Support the design, development and maintenance of Rapid Automation process solutions, BI dashboards, applications or tools using Power Platform, VBA, Office 365, SharePoint, Power BI, other RPA systems
• Create and maintain RA solution documentation, test procedures and scenarios for testing phases
• Develop and maintain dashboards, applications and scripts that are efficient, well structured, maintainable and easy to understand
• Support Operational teams during UAT and roll-out phases
• Collaborate with IT and other teams on data feeds, data mapping, and new system training
• Liaise with operations, sales, marketing and product management to ensure customer requirements inform product evolution
• Support existing processes and implement change requirements via structured change control
• Resolve issues in day-to-day running of RA processes and provide timely responses and solutions
• Update project details, documentation and internal trackers periodically; identify opportunities for continuous process improvement and innovative solutions

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